Customer service at Laboratoire PYC 1024 512 admin-pyc

Customer service at Laboratoire PYC

What does PYC customer service consist of?

The sales administration department is a link between the customer and the entire team: R&D, sales, supply chain, production, regulation, quality. Once the commercial relationship is established, the sales administration takes care of the order process up to invoicing.

We work closely with the supply chain to track shipments and deliveries. We ensure the link between the customer and Laboratoire PYC. We work jointly with the sales team.

What are the qualities of your team?

The team remains available and in support of the client’s queries. Reactivity, dynamism and proactivity are among the assets of our service. We attach great importance to the satisfaction of our customers. To this end, communication is essential.

Customer service in figures




of export turnover


parcels shipped per year


are satisfied with the commercial relationship and order processing (customer satisfaction survey)

Christelle, sales administration assistant, 9 years of experience at Laboratoire PYC. (LinkedIn)

Catherine, head of the sales administration department, 18 years of experience in the food industry. (LinkedIn)

Fiona, sales administration assistant, joined the PYC team in September 2019. (LinkedIn)

A few words from the team

« Over the years, we know the customers; each one has its specificities and expectations, and this allows us to provide a personalized service to each one. » (Christelle)

« With PYC, food is not a bad thing! » (Fiona)

« A satisfied customer is a loyal customer! » (Catherine)

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